Terms of Service

1. Agreement to Terms

Welcome to Botzen.lu. By accessing or using our website at https://botzen.lu ("Site"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our Site.

We reserve the right to modify these Terms at any time. We will notify users of any material changes by posting the updated Terms on this page. Your continued use of the Site after changes constitutes acceptance of the revised Terms.

2. Description of Service

Botzen.lu is a marketplace directory platform. We connect customers seeking cleaning services with verified cleaning companies in Luxembourg. We do NOT provide cleaning services ourselves.

Our platform allows you to:

• Browse verified cleaning companies in Luxembourg
• Compare services, prices, and reviews
• Request quotes directly from companies
• Add your business to our directory (for companies)

3. User Eligibility

By using Botzen.lu, you represent and warrant that:

• You are at least 18 years old
• You have the legal capacity to enter into binding contracts
• You will provide accurate and truthful information
• You will not use the Site for any unlawful purpose

4. User Responsibilities

4.1 For Customers

When requesting quotes, you agree to:

• Provide accurate contact information and service requirements
• Respond to companies in a timely and professional manner
• Negotiate terms directly with the cleaning company
• Pay the cleaning company directly (not through Botzen.lu)
• Report any issues or disputes directly to the company

4.2 For Businesses

When listing your business, you agree to:

• Provide accurate and up-to-date business information
• Hold valid licenses and insurance required in Luxembourg
• Respond to quote requests in a timely manner
• Provide quality services to customers
• Not misrepresent your services or capabilities

5. Prohibited Uses

You agree NOT to:

• Use the Site for any illegal purpose
• Submit false, misleading, or fraudulent information
• Scrape, harvest, or collect data from the Site without permission
• Impersonate another person or business
• Upload viruses or malicious code
• Spam companies with fake quote requests
• Use automated systems (bots) to access the Site
• Interfere with the proper functioning of the Site

6. Company Listings and Information

Verification: We verify company contact information from public sources (business registries, official websites). However, we do not verify business licenses, insurance, or service quality.

Accuracy: Company information is sourced from publicly available data and company submissions. While we strive for accuracy, we cannot guarantee all information is current or complete.

Changes: Companies can claim their listing and update information. We reserve the right to remove or modify listings at our discretion.

7. Disclaimer of Liability

All services are provided by independent third-party companies. Any agreements, transactions, or disputes are solely between you and the cleaning company.

We strongly recommend:

• Verifying company licenses and insurance before hiring
• Getting written quotes and contracts
• Reading reviews and checking references
• Using secure payment methods with buyer protection

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, BOTZEN.LU AND ITS OWNERS, EMPLOYEES, AND AFFILIATES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM:

• Your use of or inability to use the Site
• Services provided by third-party companies
• Errors or omissions in company listings
• Unauthorized access to your information
• Any other matter relating to the Site

9. Indemnification

You agree to indemnify, defend, and hold harmless Botzen.lu and its owners, employees, and affiliates from any claims, losses, damages, liabilities, and expenses (including legal fees) arising from:

• Your violation of these Terms
• Your use of the Site
• Your interactions with cleaning companies
• Information you submit to the Site

10. Intellectual Property

All content on Botzen.lu, including text, graphics, logos, and software, is the property of Botzen.lu or its licensors and is protected by copyright and intellectual property laws.

You may not reproduce, distribute, or create derivative works without our express written permission.

11. Third-Party Links and Services

Our Site contains links to third-party websites (cleaning company websites). We are not responsible for the content, privacy practices, or terms of service of external sites. Use of third-party sites is at your own risk.

12. Termination

We reserve the right to suspend or terminate your access to the Site at any time, without notice, for conduct that we believe violates these Terms or is harmful to other users, us, or third parties.

13. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of Luxembourg. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Luxembourg.

14. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

15. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Botzen.lu regarding use of the Site.

16. Contact Us

If you have questions about these Terms of Service, please contact us: