Privacy Policy

1. Introduction

Welcome to Botzen.lu ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://botzen.lu and use our services.

Botzen.lu is a marketplace directory platform that connects customers with verified cleaning service companies in Luxembourg. We do not provide cleaning services ourselves.

If you have any questions or concerns about our policy or our practices with regards to your personal information, please contact us at info@botzen.lu.

2. Information We Collect

2.1 Personal Information You Provide

We collect personal information that you voluntarily provide to us when you:

• Request a quote from a cleaning company
• Add your business to our directory
• Claim a business listing
• Contact us via email

This information may include:

• Contact Information: Name, email address, phone number
• Location Information: Address, city, postal code
• Business Information: Company name, business email, business phone, services offered
• Service Request Details: Description of cleaning needs, preferred dates, property type

2.2 Information Automatically Collected

When you visit our website, we automatically collect certain information:

• Device Information: IP address, browser type, operating system
• Usage Information: Pages viewed, time spent on pages, links clicked
• Cookies: See Section 5 for details on cookies

3. How We Use Your Information

We use the information we collect for the following purposes:

• Facilitate Services: Connect you with cleaning companies and process quote requests
• Maintain Directory: Display accurate company information in our marketplace
• Communication: Send you confirmations, updates, and respond to inquiries
• Improve Services: Analyze usage patterns to enhance user experience
• Compliance: Comply with legal obligations and enforce our terms
• Marketing: Send promotional communications (with your consent)

4. How We Share Your Information

We may share your information in the following situations:

4.1 With Cleaning Companies

When you request a quote, we share your contact information and service requirements with the selected cleaning company so they can respond to your request. We are not responsible for how these companies use your information.

4.2 With Service Providers

We may share your information with third-party service providers who help us operate our website (hosting, email delivery, analytics).

4.3 For Legal Reasons

We may disclose your information if required by law or in response to valid requests by public authorities.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Essential Cookies: Required for website functionality (language preferences)
• Analytics Cookies: Help us understand how visitors use our site (Google Analytics)
• Preference Cookies: Remember your settings and preferences

You can control cookies through your browser settings. However, disabling cookies may affect website functionality.

6. Your Privacy Rights (GDPR)

Under the General Data Protection Regulation (GDPR), you have the following rights:

• Right to Access: Request a copy of your personal data
• Right to Rectification: Correct inaccurate or incomplete data
• Right to Erasure: Request deletion of your data ("right to be forgotten")
• Right to Restriction: Limit how we use your data
• Right to Data Portability: Receive your data in a structured format
• Right to Object: Object to processing of your data
• Right to Withdraw Consent: Withdraw consent at any time

To exercise these rights, contact us at info@botzen.lu.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Quote requests are typically retained for 12 months, and company listings are retained while the business remains active in our directory.

9. Third-Party Websites

Our website contains links to third-party websites (cleaning company websites). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. International Data Transfers

Your information may be transferred to and processed in countries other than Luxembourg. We ensure appropriate safeguards are in place to protect your information in accordance with GDPR requirements.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

13. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us: